This Privacy Policy explains how DroVault, operated by DroMetrics LLC, collects, uses, shares, and protects information when you visit the DroVault website, browse the catalog, submit a quote request, upload a BOM, submit a Belimo request, use the cart, submit tax-exempt information, contact us, or purchase products or services.
Throughout this Policy, "DroVault," "DroMetrics," "we," "us," and "our" refer to DroMetrics LLC and its DroVault parts and sourcing service. "You" and "your" refer to visitors, customers, contractors, company representatives, and users of the site.
By using DroVault, you agree to this Privacy Policy.
1. Information We Collect
We may collect information you provide directly, information collected automatically, and information received from service providers or business partners.
Information You Provide
We may collect:
- Name;
- Company name;
- Job title or role;
- Email address;
- Phone number;
- Billing address;
- Shipping address;
- Ship-to ZIP code;
- Project name or site name;
- Product requests;
- Cart contents;
- Quote request details;
- BOMs, takeoffs, spreadsheets, PDFs, photos, screenshots, schedules, part lists, notes, and uploaded files;
- Belimo part numbers, official links, application notes, or project schedules;
- Tax-exempt certificate details, resale numbers, state exemption information, and uploaded certificates;
- Programming/configuration requirements;
- Communications you send to us;
- Marketing opt-in preferences.
Payment Information
If you make a payment, payment details may be collected and processed by a third-party payment processor. DroVault does not intend to store full credit card numbers on its own servers unless expressly stated and handled through compliant payment systems.
Automatically Collected Information
When you use the site, we may collect:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Referring pages;
- Search terms used on the site;
- Date and time of access;
- Cart/session activity;
- Basic analytics and diagnostic information.
Cookies and Similar Technologies
DroVault may use cookies, local storage, or similar technologies to support site functionality, cart behavior, analytics, security, and user preferences.
You can adjust cookie settings through your browser. Some site features may not work properly if cookies or local storage are disabled.
2. How We Use Information
We may use collected information to:
- Operate and improve DroVault;
- Respond to quote requests, sourcing requests, Belimo requests, tax-exempt requests, and contact forms;
- Process carts, orders, payments, shipping, and fulfillment;
- Confirm pricing, availability, shipping, tax, lead times, and order path;
- Review BOMs, part lists, project documents, and uploaded files;
- Provide programming/configuration support where requested or required;
- Communicate about orders, quotes, requests, questions, and support;
- Send marketing communications only where permitted or where you have opted in;
- Maintain security, prevent fraud, and troubleshoot site issues;
- Comply with legal, tax, accounting, and business obligations;
- Enforce our Terms of Service;
- Improve catalog organization, site usability, and customer experience.
3. How We Share Information
We may share information as needed with:
- Payment processors;
- Shipping carriers;
- Suppliers, distributors, manufacturers, and sourcing partners;
- Software, hosting, email, analytics, form-processing, and security providers;
- Professional advisors such as accountants, attorneys, and insurers;
- Government, tax, legal, or regulatory authorities where required;
- Business successors in connection with a sale, merger, transfer, restructuring, or similar transaction.
We do not sell personal information for money. If DroVault later uses advertising or tracking technologies that are considered a "sale," "sharing," or targeted advertising under applicable privacy laws, we will update this Policy and provide any required choices.
4. Uploaded Files and Project Information
DroVault may receive BOMs, takeoffs, schedules, screenshots, photos, project notes, tax certificates, and other uploaded documents.
We use uploaded files to review your request, prepare quotes, source parts, evaluate project needs, determine tax-exempt handling, provide programming/configuration support, and communicate with you about the request.
Do not submit confidential, restricted, export-controlled, classified, highly sensitive, or legally protected information unless you are authorized to do so and have confirmed that DroVault can receive and process it.
5. Marketing Communications
If you opt in to receive BAS parts deals, DroGnostics updates, contractor resources, or similar communications, we may send you marketing emails.
You may unsubscribe from marketing communications by using the unsubscribe link in the email or contacting us directly. Even if you opt out of marketing, we may still send transactional or service-related messages about orders, quotes, requests, tax-exempt review, fulfillment, or account matters.
6. Data Retention
We retain information for as long as reasonably necessary to:
- Provide services;
- Process orders and requests;
- Maintain business records;
- Meet tax, accounting, legal, warranty, and compliance obligations;
- Resolve disputes;
- Enforce agreements;
- Maintain security and prevent fraud.
Retention periods may vary depending on the type of information, the nature of the transaction, and applicable legal or business requirements.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
No website, transmission method, storage system, or electronic service is completely secure. You are responsible for using secure networks, protecting your login credentials if accounts are later added, and submitting only information you are authorized to provide.
8. Your Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Opt out of certain marketing communications;
- Limit or object to certain uses of information;
- Request a copy of certain information;
- Appeal certain privacy decisions where required by law.
To make a privacy request, contact us using the information below. We may need to verify your identity and authority before responding.
9. Tax-Exempt Information
If you submit tax-exempt documentation, we may use and retain that information to review exemption eligibility, process applicable orders, maintain business records, and comply with tax requirements.
Tax-exempt status must be reviewed and confirmed. Submitting a certificate does not automatically remove tax from an order.
10. Third-Party Websites and Services
DroVault may link to third-party websites, including manufacturer websites, supplier tools, payment processors, shipping carriers, analytics services, or related DroMetrics/DroGnostics sites.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Review their privacy policies before providing information to them.
11. Children's Privacy
DroVault is intended for business and contractor use. It is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
12. State Privacy Notices
Some U.S. states provide additional privacy rights to residents. If a state privacy law applies to DroVault and to your information, we will honor applicable rights as required.
Because privacy laws and thresholds vary by state, some rights may not apply to every user or every business interaction.
13. International Users
DroVault is operated from the United States and is intended primarily for U.S.-based business use. If you access the site from outside the United States, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the site with a revised "Last Updated" date.
Your continued use of DroVault after changes are posted means you acknowledge the updated Policy.
15. Contact
Questions or privacy requests may be directed to:
DroMetrics LLC / DroVault
Email: contact@drometrics.com
Website: https://drovault.com